Shipping policy

Together Created ships personalised items within Australia using Australia Post. International shipping is planned for a later stage and is not currently offered.

Making your order

Our letters are made to order. Making takes 2–10 calendar days, depending on the length of the name and size of the order, starting once payment and the details needed to make your order are complete.

Making time does not include shipping time. After manufacturing, we check and pack your letters and lodge the parcel on the next available Australia Post business day. An item held in stock may be ready sooner, but please plan around the stated making time unless we confirm otherwise.

If we expect production to exceed the timeframe stated when you ordered, we will contact you with an update and discuss the available options. Please email us before ordering for a fixed event date.

Shipping charges and delivery estimates

Choose Standard shipping at A$12 for orders under A$75, or free Standard postage for orders of A$75 and over, with an estimated transit time of 3–7 business days, or Express shipping at A$20, with an estimated transit time of 1–3 business days. Both services are through Australia Post within Australia. The free-postage threshold applies to the order subtotal after discounts, excluding postage. Express shipping remains A$20 regardless of order value. The delivery charge is shown before you pay; check the final charge at checkout.

Transit estimates begin after Australia Post receives your parcel and are estimates, not guaranteed arrival dates. Your overall wait includes 2–10 calendar days for making, plus transit time. Express changes the postage service only; it does not shorten production.

Dispatch and tracking

We will email your tracking details when the order is dispatched. Tracking may take time to update after lodgement. Follow Australia Post’s instructions for delivery attempts, collection and redelivery.

Your delivery details

Please check the recipient’s name, street address, suburb, state and postcode before checkout. Contact us immediately if you notice an error. Once a parcel has been lodged, we cannot promise that its address can be changed.

If an incorrect address or missed collection causes a parcel to be returned to us, we will contact you. Any reasonable additional redelivery cost will be explained and agreed before resending. This does not affect remedies for an error made by Together Created.

Delayed, missing or damaged parcels

If tracking has stopped, delivery is overdue or a parcel is marked delivered but you cannot find it, contact hello@togethercreated.com with your order number and tracking details. We will investigate with Australia Post and work with you towards an appropriate resolution.

For transit damage, please contact us promptly, ideally within 24 hours, with photographs of the item and packaging. See our Returns and Refund Policy for the assessment process.

We remain responsible for meeting our legal obligations; handing a parcel to Australia Post does not remove your consumer rights. Nothing in this policy is intended to exclude, restrict or modify any consumer rights or remedies under the ACL.